Scope
This policy applies to substradium.com. Use of the Substradium product, customer portfolio uploads, pilot work, and related services may be governed by separate customer agreements, data protection terms, or pilot documentation.
Information we collect
When you contact Substradium, we may collect the information you choose to provide, such as name, business email, company, role, phone number, and message content.
We also collect basic public-site analytics, such as page path, referring host, country code when available from hosting infrastructure, device category, and event timestamp. The public site does not use analytics cookies, and Substradium does not store raw IP addresses in the public-site analytics event log.
How we use information
We use information to respond to inquiries, evaluate pilot fit, operate and improve the website, understand which pages are useful, protect the site, and comply with applicable obligations.
How we share information
We may share information with service providers that help operate the website, host infrastructure, provide email, or support business operations. We may also disclose information if required by law, to protect rights or security, or in connection with a corporate transaction. We do not sell personal information collected through this website.
Retention
We keep information only as long as reasonably needed for the purposes described above, unless a longer period is required by law, contract, security, or legitimate business need.
Security
Substradium uses reasonable administrative, technical, and organizational safeguards for the public website. No website or transmission method is completely secure.
Your choices
You can contact Substradium to request correction or deletion of information you provided through the website, subject to legal, security, and business-record needs. You can also use browser controls to limit referrers or block scripts.
Contact
Questions about this policy can be sent to hello@substradium.com.